A customer portal for project tracking is a secure web application that allows clients to interact with project managers who are working on their project. In the case of software development this valuable tool is an online communication channel providing a single point of access where customers can track project progress providing details of tasks and issues related to the project. PTSscreen Blog Blueberry Consultants The advantage of having a customer portal is that it is always available days a year thereby helping both the development team and customer access and update information quickly and efficiently so improving communication.

This makes the portal an essential way for many customers to interact with the development company once the project is underway. Enhancing the Customer Experience The customer portal enhances the customer Email Marketing List experience in several ways. Customers can quickly get answers to their questions as well as access to the development status of their software. By including customer feedback at every step of the software development it allows them to take ownership of the work being done by putting them in control of how it progresses.



One of the advantages is that customers can contact a business out of hours when it best suits them. It means that a company doesn’t have to find additional resources to extend working hours or increase employee numbers to provide a good level of technical support. It also helps to maintain a positive customer experience by ensuring customers can track the progress of their project in real time so reducing the number of inbound support calls and enquiries. Common customer portal benefits include: Improved visibility and access to real time information days a year Streamlining development and management time Improved customer experience and retention levels Enhanced visibility of project performance